Dynamics 365 Customer Engagement (CE/CRM)
Transform customer relationships with a comprehensive 360-degree view of your customers, integrating sales, marketing, and customer service into one powerful platform.
360-Degree Customer View
Dynamics 365 CE provides a unified platform to manage all customer interactions across sales, marketing, and service
Sales Force Automation
Streamline your sales process from lead to close with intelligent insights and automation.
- • Lead & Opportunity Management
- • Sales Pipeline Visualization
- • Quote & Order Management
- • AI-Powered Insights
Marketing Automation
Create personalized customer journeys and measure campaign effectiveness.
- • Multi-Channel Campaigns
- • Customer Journey Orchestration
- • Event Management
- • Lead Scoring & Nurturing
Customer Service
Deliver exceptional service experiences across all channels.
- • Omnichannel Support
- • Case Management
- • Knowledge Base
- • Self-Service Portals
Key Benefits
Drive business growth with powerful CRM capabilities
Increase Sales Productivity
Automate routine tasks and provide sales teams with AI-driven insights to close deals faster.
Improve Customer Satisfaction
Deliver personalized experiences and resolve issues quickly across all touchpoints.
Unified Data Platform
Break down silos with a single source of truth for all customer data across departments.
Seamless Integration
Connect with Microsoft 365, Power Platform, and third-party applications effortlessly.
Integration Capabilities
Connect Dynamics 365 CE with your existing tools and systems
Microsoft Ecosystem
- ✓ Microsoft 365
- ✓ Teams
- ✓ Outlook
- ✓ SharePoint
Power Platform
- ✓ Power Apps
- ✓ Power Automate
- ✓ Power BI
- ✓ Power Virtual Agents
Third-Party Systems
- ✓ ERP Systems
- ✓ Marketing Tools
- ✓ Social Media
- ✓ Custom APIs
Ready to Transform Your Customer Relationships?
Let's discuss how Dynamics 365 CE can help your business grow